return policy...
if for any reason you don't absolutely love our products, you may return them in their original condition (unwashed, unworn, unaltered, and with tags still on) for a full refund within 10 days. this guarantee DOES NOT APPLY TO  SALE ITEMS, pieces not in original condition,  special orders, or pieces that have been modified per customer request. your order will not be complete and your credit card will not be charged until you click the 'confirm order' button. if you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

all returns must be received within 10-days of receipt the order date to receive full refund or exchange. we are not responsible for lost, misdirected, or delayed mail. for any type of return, exchange, or repair, please contact us at info@hayleystarr.com

AGAIN, ALL SALE ITEMS AND CUSTOM ITEMS ARE FINAL SALE.

shipping...
all products we have in-stock ship within 3 business days of receipt of your order. for pre-ordered items, check the page's details for a more accurate time of arrival. all expedited shipments require a signature release (although this may be waived by the carrier if a safe location is found to leave the package).  we are not responsible for lost, misdirected, or delayed mail.

payment options...
we happily accept all major credit cards (Visa, Master Card, American Express, & Discover) and Paypal for all online order transactions. Sorry, we cannot accept checks, money orders, or C.O.D. orders.

contact us...
we love hearing from our customers, and welcome love letters, comments, feedback, and especially pictures!!! please email us at info@hayleystarr.com.

your privacy is our policy!...
hayley starr takes the privacy concerns of our customers very seriously. no personal information of any customer shall ever be exchanged with another individual or entity without the written consent of the said customer. no greater amount will ever be charged to a customer's credit card unless requested specifically by the customer for additional merchandise. all orders will be shipped before the credit card is actually charged. fraudulent credit card usage will be reported to the proper authorities.

customer personal information...
all information collected on this site is the exclusive property of hayleystarr.com. no customer information is sold, shared, rented, or transmitted in any way to parties outside of the organization. the customer understands that hayleystarr.com does collect personal information when an order is placed online. this information includes, but is not limited to:
customer name
customer shipping and billing address
customer telephone number
customer credit card type, number, and expiration date
customer IP address Fraud
hayleystarr.com takes fraud very seriously, and any attempt of fraud will void our privacy policy for the individual. IP address and customer information will be shared with third parties to include but not be limited to the local police and the FBI. if you are here attempting to commit fraud, you are not a customer, and you will not be tolerated.

website security...
hayleystarr.com makes use of state-of-the-art encryption technology through Secure Socket Layer (SSL) to protect customer information. please note the SSL in the URL when placing an order with hayleystarr.com

trademark and copyright notice...
the hayleystarr.com website and all materials contained therein are protected by the federal Copyright Laws of the united states of america and all other countries worldwide. any use of images, text, clips, music, or any other proprietary material or information from hayleystarr.com  is prohibited without prior written consent from hayleystarr.com.

links to other websites...
hayleystarr.com contains links to outside websites. we in no way endorse these sites, or take responsibility for the privacy practices of these sites... and strongly encourage all shoppers to read the privacy policies for each individual site before shopping.

newsletter and promotions...
hayleystarr.com provides as a service to customers the option to receive promotional emails periodically through an opt-in and opt-out subscription. customers must opt-in for this selection and are given the opportunity to opt-out at any time.

changes to our privacy policies...
as is the nature of life, everything changes and so will our business. any privacy policy changes or updates will be posted here. policies directly affecting customer personal information will always remain in effect, and only policies that further enhance the security and privacy of our customers will be added to this policy.

FAQ:

how do i tie the dress?
it’s so easy and there are no wrong ways to tie the dress. to learn how to tie the Top 10 styles, watch the how to videos  here.

what is your return policy?
because of the amazing Steals and Deals sales price, unfortunately, we cannot accept returns or exchanges, all sales final unless damaged.

what size should I order?
the S dress fits all sizes between 2-14
 the SL dress fits all sizes between 2-14
 the SM as a shirt or miniskirt fits all sizes between 2-14
 the SM as a kids dress fits ages 4 and up.

are there other colors and other style available?
if you would like to be added to our customer list to be notified about upcoming sales and new color launches please sign up in the contact section.

do i wash or dry-clean the dress?
all S infinite dresses are made from a modal spandex blend. you can dry clean, machine wash cold, or hand wash with love... when washing yourself always lay flat to dry.

how much will it cost me to ship my dress?
shipping and handling is $9 per 1 unit.

will i be notified when my order ships?
you will receive an email confirmation when your order ships.

how can i track my order once it ships?
you will be provided a tracking number when your product ships.

HELP! my contact information / address is incorrect or i moved since placing the order!
please email us at info@hayleystarr.com  and put the words “address change” in the subject line and we will do our best to update your address in time.